Frequently Asked Questions

FAQ iconGeneral Questions

What are your office hours?
  • Our normal hours for seeing patients are Monday-Thursday 9:30-4:30. Please contact us to schedule an appointment that works for you and your schedule. We can sometimes accommodate earlier or later appointments on a case-by-case basis.
Where is your office located?
  • Lewis Family Natural Health is located in the heart of Asheville. We are just south of Mission Hospital, just north of Biltmore Village, and a few minutes from the entrance to the Biltmore Estate. We are also very close to an exit off of I-40.
  • Despite being centrally located, we are on a small side street providing privacy and quiet that you wouldn’t expect from such a busy part of town. Our office was originally a private residence built in the 1930s, giving it the charm of an old building with the amenities of a modern building.
  • Please read our detailed driving directions for more details on how to find us.
Is it easy to park at your office?
  • rocking-chairs-on-porchYes.  We have plenty of free reserved parking spots for our patients located behind our building, and one handicap parking spot in front.
Is your office handicap accessible?
  • Yes! From our handicap entrance ramp, to our wide hallways and wheelchair friendly bathroom, we are able to accommodate anyone who wishes to come see us. Our entire office is located on the ground floor. There is also a designated handicap parking space in front of our building.

Questions about Becoming a Patient

How do I become a patient at your office?
  • To become a patient, please review the three steps listed on the “Become a Patient” section of our website. Then contact us to get your questions answered and your first appointments scheduled.
I’d like to learn more before I make an appointment. What is the best way to do this?
  • We recommend that all potential patients take advantage of our complimentary 15-minute initial consultations. These free 15-minute consultations can take place in the office or over the telephone. Learn more.
Do you take insurance?
  • Naturopathic medicine is not routinely covered by insurance in North Carolina at this time. Some Health Savings Accounts/Flex Spending Plans can be used to pay for our services. We recommend you contact your plan directly to see what they will or will not cover.
    Because there is no insurance coverage at this time for our alternative medical services and most patients must pay out of pocket, we do offer various discounts and packages available to work within your budget. Please ask us for more details.
  • Despite the lack of insurance coverage, many patients report that they save money over time through reduced medication, less time off from work, and prevention of future more costly health care problems. One popular service we offer is streamlining your supplements so that you don’t waste money on supplements that may not be helping you. If you compare our prices to other holistic practitioners in the area, you should find them to be fair and reasonable. We pledge to never recommend an unnecessary service, product, or lab test.
I live in another city or state. Do you offer telephone consultations?
  • For patients wishing to be seen by Dr. Eric or Dr. Kristina who live far away or who are unable to physically visit our office, we offer telephone appointments. While we recommend that first office visits be made in-person, arrangements can be made on an individual basis.
What is the first office visit like?
How often will I need to come back for follow-up visits?
  • Following your progress after your first initial visit is an essential part of your treatment plan. We feel strongly about staying present and aware of the progress you are making toward health. As your body heals, often modifications and adjustments need to be made to your naturopathic plan, and the only way to effectively do this is through regular follow-up appointments. How often you need follow-ups and for how long is a very individualized decision that will be determined after your doctor gets to know your full story.
Why should I see a naturopathic doctor as compared to another health care provider?
  • Naturopathic medicine is a specific, unique profession. Many people not familiar with the terminology may assume that any practitioner of alternative natural medicine is a “naturopath;” however, the term naturopathic doctor refers to a specific profession.
  • A visit to a naturopathic physician is unique. Our shortest visit lasts 30 minutes, and comprehensive initial visits last several hours.
  • We place a strong emphasis on our patients attaining full wellness and the prevention of health problems in the future. As well as addressing specific health complaints, we encourage all the positive things a patient can do to be well with optimal health, happiness, physical fitness, and mental balance. In addition, we consider your family and personal health history and educate you on how best to prevent familial diseases such as diabetes, heart disease or cancer.
  • We are NOT a substitute for your medical doctor, therefore it is very important that you retain a relationship with a primary care physician. We work with your doctor to bring you the best of alternative and western medicine.
Does naturopathic medicine work?
  • Yes! We don’t just recommend natural therapies because they are natural; we use them because they work. But don’t take our word for it. Read what our patients are saying.
Why do I need a naturopath when there is so much information available on the Internet about alternative medicine?
  • This is a great question. There is a lot of information available, more information than any one person could ever sort through. The trouble with the Internet is the credibility of information; anyone can say anything about anything, whether or not they know what they are talking about. Like the Snake Oil salesmen of the past, they might just be trying to sell a worthless product.
  • Figuring out your own natural health care is a little bit like doing your own taxes. If you have a simple, straight-forward situation, then you might be able to figure things out on your own. But if you see an accountant for help, they might figure out write-offs and exemptions, and the initial money you spent upfront will be more than compensated by the increased tax refund you wouldn’t have generated if you did it all yourself. If you have a complex tax situation, hiring an accountant is much better than trying to teach yourself what they went to school for years and years to learn how to do.
  • Same with alternative medicine. By seeing a naturopath, you are making an investment in your health, hiring a specialist to help you wade through the mass amounts of information available, and create a streamlined, custom-tailored plan for you.
  • You are hiring someone who was specially trained to provide you this service. This isn’t just our hobby; we didn’t just read a couple of books on herbs and take a few weekend seminars. We went to medical school for four years, passed intensive national board examinations, and logged in over 4,500 classroom hours and 1,000+ supervised patient visits. We keep up with medical research advances on a daily basis, both in the conventional and alternative medical worlds. We learned all this information about holistic health so you don’t have to.
  • The hours and money you can save by seeing a naturopathic doctor are hard to quantify. We have had patients come to us saying that they have already literally spent thousands of dollars on supplements that didn’t work that they purchased off the Internet or from a friend’s recommendation. Others call us saying they are at their wit’s end; they are so overwhelmed with everything out there that they are paralyzed and don’t know where to start.
  • If you feel this way, please know you are not alone, and know that we’re here to help.
Can I still see my medical doctor if I work with you?
  • Absolutely! We work as a team with you and your current physician(s) to reach your health goals, whether it be relief from a specific disease, supportive therapies that will not conflict with your current medications, or achieving optimal wellness.
  • If you don’t currently have a primary care physician in town, we can give you recommendations.
  • We see ourselves as a bridge between the conventional and alternative medical systems, understanding drug-herb interactions, and knowing how and when to refer to other practitioners in both systems to provide you with the best health care available.
I currently take prescription medications. Can I still work with you?
  • Many of our patients come to us already taking prescription medications, while many are on no medications at all. We are able to meet you where you are and create a safe natural program for you that takes into account any medications you may be currently talking.
  • We are specially trained in recognizing drug-herb-supplement interactions and making sure all natural therapies we recommend will not conflict with your prescriptions. Likewise, we can help you correct nutritional imbalances that are common side-effects of many medications.
What natural therapies do you use?
  • We utilize a wide range of tools in order to promote the body’s healing response including classical homeopathy, herbal medicine, clinical nutrition and dietary changes, allergy desensitization, and lifestyle counseling. Each patient is an individual, so the specific therapies recommended vary for each patient depending their unique needs.
  • Read more about the natural health therapies used at Lewis Family Natural Health.
I’m pregnant. Can I still see you?
  • We can help pregnant patients
    • Manage the side-effects of pregnancy (morning sickness, constipation, mood swings).
    • Develop a dietary program to optimize your body for a healthy pregnancy.
    • Make recommendations and provide excellent quality prenatal vitamins and other baby-beneficial supplements that won’t sit like a rock in your stomach.
    • Help you deal with other medical issues you are experiencing while pregnant with safe natural remedies that won’t be harmful to your developing baby.
  • Please note: We are NOT a substitute for your obstetrician or midwife; we do not deliver babies and are not a replacement for regular prenatal check ups.
Can you help with an acute illness?
  • Naturopathic medicine works for more than just long-term chronic issues. It can also be very effective for colds, flus, ear infections, diarrhea, and other acute illnesses.
  • When you are feeling sick, give our office a call and we can schedule you for a one-hour visit to receive personalized natural health recommendations to help you feel better quickly.
  • This service is available to both our current established patients as well as to new patients.

Pediatric Patient Questions

Can you be my child’s pediatrician?
  • We are not a substitute for a pediatrician or family care doctor. Due to the licensure status of naturopathic doctors in the state of North Carolina, we are currently not able to provide Well Child exams or physicals for school or camp. Instead, think of us as part of your child’s healthcare team to provide strategies for getting and staying well.
  • We do recommend that all of our patients become established with a pediatric physician even if you plan to work with us as well.
What is your stance about childhood vaccinations?
  • Our doctors do not administer vaccines and do not have an official stance on the issue of vaccinations.
  • We work with many patients who have chosen alternative vaccine schedules or who do not vaccinate their children at all, as well as with patients who are fully vaccinated. We honor the difficulty of this decision for parents and do not discriminate as far as who we accept as a patient based on their vaccination status.